Return Policy

Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We also do not accept returns below the order of Rs.500 and you can get a commodity in exchange but no money will be refunded. Returns are subject to verification and checks in order to determine the legitimacy of complaint/return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as stationery, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
– Gift cards 
– Downloadable software products 
– Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) –
– Book with obvious signs of use 
– CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

-Any clothing item that has been torn or worn
– Any item that is returned more than 10 days after delivery 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refund/replacement shall be issued to you only after the product is received and verification of the same. Replacement is subject to availability of the product (size, colour, etc.) and is limited to one request. In case the replacement product is out of stock, a refund shall be initiated.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at – support@sbdonline.in 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded due to the high demand and availability of the items.Some products are bound by the brand’s specific policies regarding repair, replacement and returns. These policies are binding on you.You expressly acknowledge that the Seller selling the defective product will be solely responsible to you for any claims that you may have in relation to such defective product and sbdonline.in shall not in any manner be held liable for the same.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at – support@sbdonline.in and send your item to: Opp. Kalawati Public School, Jaitpur Extn., Badarpur, New Delhi, India. 

Repeated Return Requests

We reserve a right to impose such charges as is necessary to reimburse the expense of delivery and pick-up if we observe that you have a transactional history of repeated returns.

We also reserve a right to make the products ineligible for return or refund or replacement, if we observe a transactional history of repeated returns.

We may also notify that the facility of pickup for returns from you has been withdrawn, in which case, you will have to bear your own expense and logistics to return the product back to the Seller.

The liability and risk of such returns shall be on you to establish your claim for return. Refund for returned products or replacement shall only be initiated if they pass through conditions mentioned above. If the product received fails to pass through the verification and checks, the product shall be shipped back to you, for which you shall have to bear the expense.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Fraud Transactions

You shall not be entitled to receive the product or refund or replacement of the same if we find that any transaction(s) by you have misused the Website/App to perform any action that is considered to be illegal, fraudulent, unlawful whether under any current legislation or not. We reserves the right to hold on to and forfeit such amounts received from you or to be received from you at a later date, or claim such amount from you against any taxes, duties, penalties, interest, losses, damages, liabilities, costs, expenses, claims, orders, judgments and consequences arising from investigation or enquiry by government or internal to sbdonline.

Shipping
To return your product, you should mail your product to: Opp. Kalawati Public School, Jaitpur Extn., Badarpur, New Delhi, India. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over Rs.1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item due to any reasons either natural or conditional.